Тип публикации: статья из журнала
Год издания: 2017
Ключевые слова: human-human interaction, Task-oriented dialogues, performance
Аннотация: Estimation of the dialogue quality, especially the quality of interaction, is an essential part for improving the quality of spoken dialogue systems (SDSs) or call centres. The Interaction Quality (IQ) metric is one of such approaches. Originally, it was designed for SDSs to estimate an ongoing human-computer spoken interaction (HCПоказать полностьюSI). Due to a similarity between task-oriented human-human conversation (HHC) and HCSI, this approach was adapted to HHC. As for HCSI, for HHC the IQ model is based on features from three interaction parameter levels: an exchange, a window, and a dialogue level. We determine the significance of different levels for IQ modelling for HHC. Moreover, for the window level we try to find an optimal window size. Our study was aimed to simplify the IQ model for HHC, as well as to find differences and similarities between IQ models for HHC and HCSI.
Журнал: Lecture Notes in Computer Science
Выпуск журнала: Т.10458 LNCS
Номера страниц: 130-140
ISSN журнала: 03029743
Место издания: Zug
Издатель: Springer Nature Switzerland